Privacy Policy
Last updated: November 5, 2025
Introduction
TrustAgency ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
Information We Collect
Account Information
When you create an account, we collect:
- Email address
- Password (encrypted)
- Agency name and profile information
- Website URL and logo
Payment Provider Data
When you connect Stripe via OAuth, we collect:
- Transaction data (amounts, dates, descriptions)
- Customer metadata (anonymized)
- Refund and chargeback information
- Account status and connection health
Usage Data
We automatically collect certain information about your device and how you interact with our service, including IP address, browser type, pages visited, and time spent on pages.
How We Use Your Information
- Compute and display revenue bands
- Calculate confidence scores and detect anomalies
- Verify your agency profile
- Provide badges and public profile pages
- Improve our service and user experience
- Communicate with you about your account
- Detect and prevent fraud or abuse
Data Sharing and Disclosure
We do not sell your personal information. We may share data in the following circumstances:
- Public Profiles: If you choose a public profile, we display your agency name, logo, revenue band, and confidence score publicly.
- Service Providers: We use third-party services (hosting, analytics, email) that may access your data to provide their services.
- Legal Requirements: We may disclose information if required by law or to protect our rights.
Data Security
We implement industry-standard security measures including encryption at rest and in transit, OAuth 2.0 for payment provider connections, and regular security audits. However, no method of transmission over the Internet is 100% secure.
Your Rights
You have the right to:
- Access, update, or delete your personal information
- Disconnect payment providers at any time
- Switch between public and private profiles
- Request a copy of your data
- Delete your account and all associated data
Data Retention
We retain your information as long as your account is active or as needed to provide services. If you delete your account, we will delete your data within 30 days, except where required for legal compliance or legitimate business purposes.
Children's Privacy
Our service is not intended for individuals under 18. We do not knowingly collect data from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the service.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@trustagency.com